Terms & Conditions

These terms apply to all services provided by Nastleck Freight (Pvt) Ltd ("we", "us"), including customs clearing, freight forwarding by road, air, rail and ocean, special cargo handling, warehousing, transport, and customs, tax and company-registration consultancy. Where we sign a separate written agreement with you, that agreement takes precedence over these terms for that engagement.

Quotations are valid for 7 days unless stated otherwise. Rates published on our Rates page follow the ISFAAZ-recommended tariff and are negotiable by volume and regularity. Quotations exclude government charges such as duty, VAT, port and storage fees, which are billed at cost. If shipping lines, airlines, fuel prices or authorities change their charges before your cargo moves, we will pass on the change and tell you before we do.

• Provide true, complete and timely documents — invoices, packing lists, permits, passports, import or export documentation and any information ZIMRA or border authorities require.
• Declare the correct description, value, weight and origin of your goods. We rely on the information you give us and are not responsible for losses caused by inaccurate or incomplete declarations.
• Settle duties, taxes and our fees by the agreed due dates to avoid storage and demurrage.
• Insure high-value or fragile cargo unless you have asked us in writing to arrange cover for you.

Timeframes we quote — for border clearance, port clearance or delivery — are good-faith estimates based on our experience. Customs examinations, system downtime at ZIMRA or border posts, vessel and flight schedules, weather, and document verification are outside our control, so times are not guaranteed. We will always tell you early when a shipment is delayed and what is causing it.

We carry out our services with reasonable care and skill. Our liability for any claim connected with a shipment is limited to the fees we earned on that shipment, except where loss is caused by proven negligence on our part or is required otherwise by Zimbabwean law. We are not liable for losses arising from circumstances beyond our reasonable control, including acts of government, customs seizures resulting from client declarations, industrial action, or delays by third-party carriers. We strongly recommend cargo insurance; we can arrange it on request.

Disbursement costs (duty, VAT, port and storage charges) are payable before or on presentation of the bill of entry, as agreed. Our service fees are payable on clearance or as agreed in the quotation. Cargo may be withheld until outstanding amounts are settled, to the extent permitted by law. A current ZIMRA tax clearance certificate is available on request; no withholding tax is required on our fees.

For returning-resident and personal-effects clearances, we rely on the documents and declarations you provide. Eligibility for duty rebates is determined by ZIMRA, not by us; we will advise honestly on your prospects but cannot guarantee an outcome.

Customs, tax and company-registration guidance is given in good faith based on the law and practice current at the time. Final decisions — and any registration or ruling — rest with ZIMRA, the Registrar of Companies or the relevant authority.

These terms are governed by the laws of Zimbabwe. Any dispute will be resolved by the competent courts of Zimbabwe, though we will always try to settle matters by discussion first.

Questions about these terms: 0242 796854, nastleckfreight@gmail.com, or Office 206, 2nd Floor, Merchant House, 43 R. Manyika Road, Harare, Zimbabwe.